Frequently Answered Questions

  1. What time should I arrive?
  2. What should I bring to the first treatment?
  3. How long is the first treatment?
  4. How long are subsequent treatments?
  5. What should I wear?
  6. What should I do if I need to cancel an appointment?
  7. Is Massage Therapy covered by insurance? 
  8. What about ICBC? 
  9. What about WCB?
  10. Does Maegan accept MSP?


1) What time should I arrive?

If this is your first appointment, please arrive 10-15 min before your appointment time. This will give you plenty of time to fill out your paper work.

If this is a subsequent treatment, please arrive a few minutes before your booked time.


2) What should I bring to the first treatment?

Bring your doctors referral, if you have one, your MSP card, any X-rays, MRI’s or previous health exams that you might have, if applicable ICBC or WCB claims, and if you want Maegan to direct bill your insurance company, your insurance card.


3) How long is the first treatment?

The first treatment is an hour and includes an interview and assessment. The hour provides Maegan enough time to grasp the scope of your situation and still provides around 40-45 minutes hands-on time.


4) How long are subsequent treatments?

The length of time for the follow-up treatments are up to you and Maegan. After the first treatment, you and Maegan will sit down and discuss a treatment plan which will include how often your should receive treatment and the length of treatment you should have.


5) What should I wear?

Bring a sports bra, for women, and a pair of shorts. Sometimes Maegan will have you wear these to ease the flow of treatment and assessment. Otherwise, please wear something you are comfortable in.


6) What should I do if I need to cancel an appointment?

Maegan requires 24 hours notice when cancelling an appointment. For late cancellations or no shows, she will charge you the full price of the treatment time booked. She understands that there are emergencies, and uses her cancellation policy at her discretion.


7) Is Massage Therapy covered by insurance?

Most extended health care plans do cover massage therapy. Each plan is different in how much and many treatments they cover. Some do require you to have a doctor's referral. Maegan now direct bills to most insurance companies. Call or email for more details.


8) What about ICBC?

ICBC pays a base amount of each treatment up to 22 treatments or 3 months after the accident, whichever comes first. The remainder of the treatment price is the patient’s responsibility. If you have an ICBC claim, please inform Maegan when booking your appointment and come to the first treatment with your claim number, adjuster information, doctors referral and any other relevant information. Although Maegan requires you inform her of said information, she does not bill to ICBC. You will be issued a receipt that you can send in to your adjuster to be reimbursed.


9) What about WCB?

WCB pays for massage therapy treatments directly to the therapist. They will cover up to 3 treatments a week, and a total of 12 treatments up to 5 weeks after the accident, before requiring further approval. Maegan does not bill to WCB or treat WCB claims. She is able to treat other area's not covered by the work injury. If you have any questions please contact her before booking your appointment.


10)  Does Maegan accept MSP?

Maegan does not bill to MSP. She will issue you a reciept that you can use to claim the $23 that you are entitled to.