Frequently asked questions and answers about massage therapy treatments and clinic policies.

What time should I arrive?

  • If this is your first appointment and you have completed your health history form online, please arrive 5 minutes before your appointment time.
  • If you have not completed your form or prefer to fill out a paper version, please arrive 10-15 minutes before your appointment time.
  • For subsequent treatments, please arrive 5 minutes early.

How long are treatments?

Your first treatment is an hour, including an interview and assessment. This provides enough time to grasp the scope of your situation and still provide 40-45 minutes of hands-on time. Afterwards, we will discuss a treatment plan including frequency and duration of subsequent treatments.

What should I bring?

  • Your doctor’s referral if you have one
  • Your MSP card and/or private insurance card
  • Any ICBC or WCB claim paperwork if applicable
  • Any X-Ray, MRI or health exam results

What should I wear?

Wear comfortable loose-fitting clothing and bring a pair of shorts and, for women, a sports bra. Sometimes these are best to wear to ease the flow of assessment and treatment.

What if I have difficulty with stairs?

If you need a fully accessible location, please book with me at Vitality Treatment Centre, where there is an elevator and plenty of room for ambulatory aids. (My practice at Soul Work can only be accessed via stairs.)

What forms of payment are accepted?

All major credit cards, debit, cash and e-transfer are accepted at both clinics.

Is massage therapy covered by insurance?

Most extended health care plans do cover massage therapy. Each plan is different in how much and many treatments they cover. Verify with your insurance agency prior to booking.

I direct bill to most companies on the Telus Health portal, Pacific Blue Cross and the companies covered by Greenshield.

I do not bill direct to WCB, MSP, ICBC, Medavie Blue Cross and Sunlife.

What should I do if I need to cancel or reschedule an appointment?

48 hours notice is required when cancelling or rescheduling an appointment. For late cancellations or no shows, you will be charged the full price of the treatment time booked. I understand that there are true emergencies and use this cancellation policy at my discretion.

What is your mask / illness policy?

It is no longer required for patient and therapist to wear masks. A health questionnaire will be sent a few days before treatment, which asks about any recent illnesses in the family or positive covid tests.

  • If you have recently tested positive or are ill, please reschedule your appointment.
  • If you are getting over a cold and have mild symptoms, please wear a mask and I will do the same.
  • If you have a fever, have vomited or had diarrhea in the last 24 hours, please cancel your appointment.

How do I provide you with my health history information?

Both clinics use the JaneApp booking and charting system. It will email you a link to create a profile where you can complete the health history form, upload any documents (X-Ray, MRI, test results), and input any other relevant info. This is also where you can book subsequent appointments or make any changes to your account.

How is my information kept private?

RMTs are required to store private information on servers within Canada and keep charting information for 16 years past the date of your last appointment. Janeapp was created by RMTs living and working in Vancouver and do their upmost to ensure that information is kept private and secure. I also follow all guidelines setup by my college to ensure that your information is kept as safe as possible.

There is some consent information that you have to agree to within your health history form. This is mostly related to billing extended health benefits and late cancellation and no show fees. The other parts of consent we go over within your first treatment. Although this consent is mandated by my college, it is something that I think it really important to ensure that you are making an informed decision about your treatment and how you want to be treated. It is also important for you to know that you can change the direction of treatment at any time.